Support

Help is at hand.

The quickest way to reach us is from inside the game. If you cannot sign in, or your question is not about the game world, write to [email protected].

Help in the game

Open the Menu (top left) and choose Help. Pick what it is about (stuck, a bug, reporting a player, a lost item, your account, or something else), describe it, and send. Your page goes to the game’s staff: you can see your place in the queue, read their replies (signed “Staff”), answer them, or withdraw the page. If you go offline, replies wait for you until your next visit.

• Stuck? The Help panel first offers Go to the Haven, which carries you to the safe gathering place after 30 seconds. It is also in the Menu.
• Reporting a player? Choose “Report a player” and name them. The report includes the chat you heard in the last few minutes so staff can see what happened.
• New to the game? Walk through the Hall of First Steps, where each room shows you one thing to try, or open Menu → “Show me the screen” for a tour of the controls.

Contact by email

Write to [email protected] for sign-in problems, privacy requests, or anything you cannot raise in the game. Please send it from your account’s email address and include your character’s name and your device (for example iPhone, Android, Windows or Mac), so we can find your account and help faster. We never ask for your password.

Deleting your account

In the game, open Menu → Account → Delete account and confirm. Your account, character, items, play history and help pages are deleted permanently; this cannot be undone. If you can no longer sign in, email [email protected] from your account’s address and ask us to delete it. Uninstalling the app does not delete your account.

Privacy

What the game collects, how long it is kept and your rights are explained in the privacy policy.